1. General /
Manager / 3.
Cleanup / 4. OnGuard Backup /
Where is my Palm User Name / HotSync ID?
To locate your HotSync ID:
1. Select the HotSync icon from the main
application launcher screen:
2. Your HotSync ID is located at the
upper right corner of the screen:
How do I identify the version of Palm OS on my handheld?
Do I need to delete the previous version before
installing the new one?
For all current products and versions: No, you can simply
overwrite the previous version with the new one.
I have lost my registration key, how can I get another
Use the Registration Key Request Form
I'm using a different email address than the one I registered
with; How can I notify you about the new email address?
Use the Email Change Form
I've emailed you a billion times!!! why don't you answer
Please see here
Uninstall Manager is not monitoring applications!
A: Uninstall Manager MUST
reside in the RAM (main memory).
You should NEVER move Uninstall Manager to the expansion
card or it simply won't work.
What is the best way to install applications and make sure Uninstall
Manager catches everything, allowing complete uninstallations?
A: We recommend to install a
single application at a time, alongside with its required files
(a dictionary program and its dictionaries, a game with its level
When you install a new application,
you can use the
quickly test it and completely delete it if you don't find it amusing
You can also keep the Sandbox
on the card and retest the application in the future.
If you are ready to keep
the application on your device, make sure you run it at least
one time in the RAM (running it meaning opening it and going back
to the Launcher application by selecting the "Home" button) before
moving it to the card (if you choose to do so). That way, Uninstall
Manager can safely monitor any suspicious activity. Note however,
that it is recommended to keep the application at least for a
week on the RAM or until you have used all of its functions.
If you are testing a 3rd
party launcher application, make sure you "Exit" (usually from
the launcher's menu) back to your default application launcher.
When trying to delete a certain application or file, I see the message:
"[NAME] is protected. Force Delete?"
Select 'Yes' to try and delete this file or perform a
Warm Reset and delete it then. After
the Warm Reset,
you will be able to delete the application. You should perform a regular Soft Reset
To perform a warm
- Find the reset button on the handheld device. On Palm handhelds
it is located in a hole on the back panel.
- Get the reset tool located in your stylus, or some other object
with a small, blunt end.
- Hold down the top scroll button and press the reset button
inside the hole on the back panel of your handheld.
- The Palm Computing Platform screen should appear. When you
see the general preferences screen, release the top scroll button.
- After you perform a warm reset, you need to perform a soft
reset to get the handheld device working as normal.
After deleting the application, there are still files that share
the application's Creator ID with type 'a68k', should I be worried
that the application was not completely uninstalled?
You can delete 'a68k' files using the menu command: "Delete a68k
Notes about a68k files and
the menu command:
The 'a68k' database (file) is a special RAM-based database that
the Palm OS creates for each application on your device. This database
is created the first time the application is launched, and stays
on the device until the application is deleted. Occasionally, you
need to perform a soft-reset to delete a particular a68k database.
Under certain circumstances an 'a68k' file can remain on your device.
a68k files are small in size.
Normally, you don't need
to worry about these files, but if you want the extra bytes you
can use this option.
After deleting a68k cache
files, the Palm OS will recreate most of them; this is normal.
NOT ALL a68k files can be
Technical note: Uninstall
Manager will intentionally decrement the a68k database protect
count by one. To delete additional a68k files, you can use this
I have the Sandbox option selected from the Settings dialog, but
the Sandbox doesn't work.
A: There are a few options:
The Sandbox will only work
if you install a NEW APPLICATION: An application that was
never installed on your device. If you upgrade to a newer version
of an application; the Sandbox will not work.
To use the Sandbox, you have
to have enough free memory on your device to allow the Saved and
Unsaved preferences files to be backed-up (copied/duplicated).
The preferences files are backed-up and restored if you choose
to delete the application that was running inside the Sandbox.
If the application was once
on your device and was later deleted, you may need to open
Uninstall Manager and refresh the Monitored Items list
before the Sandbox can work.
Simply open Uninstall Manager and switch to the Monitored Items
This action is needed so that Uninstall Manager will remove database
records that contain the application's details.
If I am using an application like PowerRun or Zlauncher to move
applications which were originally installed in RAM to an SD/MS
card, will Uninstall Manager also track that so that I can uninstall
them properly after they've been moved to the card?
A: Yes, it will, although the
safest approach is to run applications at least one time
in the RAM (main memory) before moving them to the card using these programs or a different program that supports running
applications from the expansion card.
After I install a new application and the Sandbox dialog
appears, HotSync is showing: Cleaning up - please wait.
How long do I need to wait before this message disappears?
A: You do not need to wait
at all; this is a normal message and you should simply ignore
it. At this stage you can cancel or start the
application inside the Sandbox. See the
Sandbox Quick Start Guide
What about card files? if one of my applications saved files on
the card; how would I know if they are deleted when I delete the
application from my device?
A: No problem: The chances are
that the files are still on the card even if you have deleted their
parent application; BUT, Uninstall Manager includes a unique feature
to help you get rid of them, once and for all: Click
here for more information (see Search Card for
Q: I don't understand all these
"color bullets". What can I safely delete?
A: Cleanup marks items
preferences) with 3 different colors:
Items marked with the green
color were monitored by Uninstall Manager. This means that
they will be removed from your device when you uninstall (using
Uninstall Manager) the application that created them. In most
cases, you can ignore green
colored items or add them to the
List since Uninstall Manager is responsible for them.
Items marked with the orange
color are items listed in the
File. When you select one of them and then select the
button, you will see information concerning the item from the
Signature File. Sometimes, you will see that the
item belongs to the operating system itself (will be marked "Palm
OS", or "Sony", etc), other times you will see it belongs to a
certain application you no longer have installed. Based on the information found in the
Signature File you can decide whether to delete or keep a certain
Items marked with the blue
color are items that were not monitored (Uninstall Manager was
not installed or disabled when the items in question were saved
to your device) and are not listed in the Signature File: This
could be due to the fact that as much as the Signature File is
frequently updated, there is NO WAY to include all of
the Palm OS unassociated, hidden and "special" items. There
are still THOUSANDS of records missing from the Signature File
the Signature File).
The item MAY be available on the next
or may not.
Items marked with blue are
considered to be orange simply
without the clear cut text line (Signature field in the Details
dialog) that helps you determine if the item is needed or not.
To find out if blue items
are needed by any of the installed applications, perform a
Based on the
Results, it will be easier for you to decide whether to delete or
keep the item.
Continue by reading the next
question and answer below.
Q: I have used the Search function
to check if the hidden/orphaned item is really orphaned. When the
search was finished, I got: 'Search finished without any results
to display'. Is it safe to delete?
As long as you use the Backup option before deleting an item, it is
always safe to delete. You can always restore backed-up items
if one of your applications loses its settings.
when you are trying to restore a file (not a preferences record)
from the expansion card back to the normal memory (RAM), you will
see a an alert telling you the file already exists, and is
offering you to overwrite the existing file with the backup
copy. This means that the file
was re-created by one of the installed applications after it was
Q: I have a Tungsten E2, Treo
650, T5 or a different NVFS based device. When I try to restore
a file from the backup back to the RAM, I get a "Database: Out of
memory. Delete old data or unneeded applications..." but I do have
a lot of free RAM available. Why won't it let me restore the file?
See answer from Palm
Q: I'm using a 3rd
party Date Book application such as DateBK5 (or an address book
replacement, memo pad, ToDo), will OnGuard Backup backup the
DateBook database when I'm working with my 3rd party
You can use Uninstall Manager's
Group Files command
to add DatebookDB (and/or AddressDB, MemoDB, ToDoDB) to your 3rd
party application and select Monitored Files from the
NOTE: On newer device with Palm OS 5.2+
(such as the Tungsten T3/T5, Treo 650, etc), the correct
databases to add are: CalendarDB-PDat, ContactsDB-PAdd,
MemosDB-PMem and TasksDB-PTod.
Q: If I want
to change the backup settings for one of the applications
selected for real-time backup, do I need to delete it and then
add it again?
No. Simply re-add the application and the backup settings will
Do I need to select the Sync. option?
Usually, no. The Sync, option is meant to be used by
certain applications that are using several files rather than a
single database file to store various documents/info. When the
Sync option is NOT selected; files deleted from the main memory
(RAM) will remain on the card and will be restored when the time
Q: I'm using
a Treo 650 or 700p and have the Contacts application selected for
real-time backup. However, when I select it from the favorites
screen and go back using the ON key (Green phone button) I don't
see the OnGuard Backup window (I do see it when I launch it
using the normal application launcher screen). How can I make
OnGuard Backup work when I'm using the favorites screen?
You will need to change/edit the Contacts favorite button:
Change it from type: "Contacts" into type "Application" and
select the label "Contacts". You will not lose any functionality
(such as the ability to dial directly from the Contacts
application) and you will regain OnGuard Backup's functionality
and a much better Contacts icon (more information in your Treo
Q: How can I
backup my contacts (address book) when using the Treo 600?
1. Either use Uninstall Manager's Group File function to
group AddressDB with the Phone application (see OGB's manual for
more) and add it to the real-time backup list. 2. Download the
Contacts application created by Abraham Estrada and replace
it with the current shortcut on your Phone application (On the
Phone app: Menu >> Options >> Display Preferences).
I've installed Uninstall Hack
on my Palm OS 3.5/4.x device but I can't see the program's icon.
Uninstall Hack is a Palm OS system extension (aka Hack) and requires
a Hack Manager in order to function.
here for more information.